Got Questions? We are always here to help you!

What is JuanHand?

JuanHand provides instant lending and other personalized financial services to Filipinos with a smartphone, regardless of their credit history.

How do I apply for a loan?

Simply download the JuanHand app, sign-up using your mobile number, complete your profile with the required personal information and contacts information (for verification and repayment); and click apply!

What if I have been denied the loan?

You may opt to reapply after 30 days. Please note that this decision is system-generated based on our risk assessment. Maintaining good credit history may help increase your chances of approval.

Where can I receive the cash money?

Once your loan is approved, it will be deposited to your e-wallet or you can withdraw it over the counter.

How to Repay?

Find the repayment channel that is most convenient to you (7-Eleven, G-Cash, RD Pawnshop, M. Lhuillier), use repayment code and valid ID to finish the repayment.

Where can I see my loan application status?

Simply by doing this instructions:
1. Log in to your account and you can easily check the status of your application.
2. You can also reach our CSR hotlines for the latest status of your application.

Once my loan has been repaid, can I request for a higher credit limit?

The total credit limit may increase based on your credit history. You may also click the ‘Increase Limit’ button to submit additional documents and increase your current credit limit.

How to spot a scammer online?

If they use fake social media and represent themselves as JuanHand. These are the only social media accounts of JuanHand:

- Facebook: https://www.facebook.com/JuanHandOfficial
- YouTube: https://www.youtube.com/@JuanHandOfficial
- Instagram: https://www.instagram.com/juanhandph
- TikTok: https://www.tiktok.com/@juanhandph
- LinkedIn: https://ph.linkedin.com/company/juanhandph

2. Using fake messaging that doesn’t come from the official JuanHand number.

3. Distributing fake and misleading ads that confuse people online. Official JuanHand ads have WEFUND details with SEC No. CS201825672 which promotes transparency and security to its users.

What are the things JuanHand will never do?

JuanHand will never ask for your OTP!
JuanHand will never send you bank details or ask you to make payments other than the payment options in the app.
JuanHand practices ethical collection processes and will never physically approach you or your family for payments!
JuanHand doesn’t send you a private text message or emails. Always confirm with JuanHand Customer Service to be sure!
You don’t need a middleman when applying for a loan and JuanHand doesn’t ask for a processing fee for all your loans.